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DEALER 

SOLUTIONS

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Suite solutions

OUR SUITE OF SBD SOLUTIONS

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Document

Courier

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Document

Courier

Bonded & insured SBD agent shuttles sensitive documents for F&I to complete the transaction.

Condition

Reports

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The SBD Agent performs  GUARANTEED mechanical & cosmetic inspection of a potential trade-in vehicle and transfers it to the dealer in digital format. 

Condition

Reports

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Home

Delivery

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Home

Delivery

Our certified agent and State-of-the-art transporter deliver a new vehicle to your customer's home - includes a comprehensive handoff process and exceptional customer service experience.

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Test

Drives

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Test

Drives

Our client-oriented staff provides customers with a complete vehicle test drive at the customer's physical location.

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Vehicle

Concierge

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Vehicle

Concierge

Pick-up and drop-off services included in flat fee based on mileage and volume tiers so dealer can offer its customers warranty repairs, oil changes and engine overhauls.

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Roadside Assistance

Long-Haul Solutions

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Roadside Assistance

Other dealer solutions can include roadside assistance, which is fulfilled by SBD’s vendor network and SBD serving as the entire brokerage arm for the auction-to-dealer, dealer-to-auction, and wholesale transportation, and intra-network or external dealer exchanges.

Long-Haul Solutions

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BROKERAGE ARM SOLUTIONS

Intra-Network & External Dealer Exchanges

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SBD facilitates transportation solutions for dealer's intra-network moves & external network exchanges.

Intra-Network & External Dealer Exchanges

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Online Vehicle Purchase & Wholesale Transportation Solutions

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Transportation of vehicles purchased at online auctions (ACV, OpenLane, OVE, SmartAuction).

Online Vehicle Purchase & Wholesale Transportation Solutions

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Auction 2 Dealer & Dealer 2 Auction

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Vehicle transport to and from an auction house to the dealer's lot.

Auction 2 Dealer & Dealer 2 Auction

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Specific Order Fulfillment

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Transportation of vehicles sourced at another location.

Specific Order Fulfillment

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MEETING EXPECTATIONS

Customer Expectations

Benefits

  • Timely & Consistent Communication

  • Clear & Concise Documentation

  • Right Price & Favorable Financials

  • Hassle-Free & Short Experience

Customer Expectations

Benefits

  • Purchase made from the comfort of the home

  • Increased purchase satisfaction

  • Transparency & ease of transaction

  • Time-saving

Benefits

Dealers Expectations

  • Profitability & Efficiency

  • Following Processes and Procedures

  • Customer Retention & Service Introduction

  • Ease of Transaction

  • High Manufacturer's Survey Score

  • Customer Expectations

Benefits

  • Adds a modern solution to current buying trends

  • Innovation & Technology 

  • Transparency & Customer Satisfaction

  • Differentiation from the competition

  • Increases bottom line & expense reduction

  • Mitigates risk & improve operational functionality

  • Improves CSI Surveys

Dealers Expectations

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